365pkr Privacy Policy – How We Protect Your Personal Data

1. Introduction

This Privacy Policy describes how 365pkr ("we", "us", or "365pkr") collects, processes, stores, and protects personal data in connection with the operation of the 365pkr online casino and sports betting platform available at 365pkr.vip (the "Platform").

365pkr is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. By registering an account with 365pkr, accessing the Platform, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the processing activities described herein.

This Privacy Policy should be read in conjunction with the 365pkr Terms & Conditions. Where the Terms & Conditions and this Privacy Policy conflict on a data-related matter, this Privacy Policy shall take precedence.

2. Data Controller

For the purposes of this Privacy Policy, 365pkr acts as the data controller in respect of personal data collected from users of the Platform. As data controller, 365pkr determines the purposes and means of processing your personal data.

If you have questions about how 365pkr processes your personal data, or wish to exercise any of the rights described in Section 11, please contact our Data Protection point of contact at [email protected] with the subject line "Privacy Request".

3. Data We Collect

365pkr collects personal data in the following categories depending on how you interact with the Platform:

• Registration Data: Full legal name, date of birth, email address, country of residence, and a chosen username and password when you create a 365pkr account.
• Identity Verification (KYC) Data: A copy of your National Identity Card (CNIC), and where required, proof of address or source of funds documentation, collected during the KYC verification process before your first withdrawal.
• Contact Data: Email address and, where voluntarily provided, a mobile phone number used for two-factor authentication SMS delivery.
• Financial Data: Payment method type, transaction reference numbers, deposit amounts, withdrawal amounts, and account balance history. 365pkr does not store full card numbers or mobile wallet PINs — these are processed exclusively by our certified payment partners.
• Transactional & Gaming Data: Records of all bets placed, games played, stakes, winnings, bonus usage, and session durations on the 365pkr platform.
• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, session cookies, and referring URLs collected automatically when you access the Platform.
• Communications Data: Records of your correspondence with 365pkr via live chat, email, or any other support channel.
• Responsible Gaming Data: Self-imposed limit settings, cooling-off requests, self-exclusion registrations, and any information provided in connection with a responsible gaming intervention.

4. How We Use Your Data

365pkr uses the personal data collected for the following purposes:

• Account Management: To create, maintain, and administer your 365pkr account, process your deposits and withdrawals, and provide you with access to the Platform's Services.
• Identity & Age Verification: To verify that you are aged 18 or above and to confirm your identity as required under our KYC obligations and responsible gaming commitments.
• Payment Processing: To facilitate deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported Pakistani payment methods.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct described in the 365pkr Terms & Conditions.
• Legal Compliance: To fulfil 365pkr's obligations under applicable anti-money laundering laws, responsible gaming regulations, and any lawful requests from competent authorities.
• Customer Support: To respond to your support queries, resolve disputes, and communicate with you about your 365pkr account.
• Platform Improvement: To analyse aggregated and anonymised usage data for the purpose of improving Platform performance, game selection, and user experience.
• Responsible Gaming: To monitor gaming patterns for indicators of problem gambling and to enforce self-exclusion and limit settings applied to your 365pkr account.
• Marketing Communications: To send you promotional emails about 365pkr offers, new games, and PSL betting promotions where you have provided consent. You may withdraw this consent at any time by unsubscribing via the link in any marketing email or by contacting [email protected].

5. Legal Basis for Processing

365pkr processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to provide the Services you have registered for, including account management, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable anti-money laundering laws, age verification requirements, and lawful regulatory requests.
• Legitimate Interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where you have explicitly provided consent. This consent is entirely voluntary and may be withdrawn at any time without affecting your access to the 365pkr Services.

6. Data Sharing

365pkr does not sell, rent, or trade your personal data to third-party marketers. We share personal data with third parties only in the following limited circumstances:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers receive transaction data necessary to process your deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party identity verification services receive your KYC documentation to perform age and identity checks.
• Game Providers: Casino game providers (e.g., Pragmatic Play, Evolution Gaming, JILI, PG Soft) receive a pseudonymous player identifier and gaming session data necessary to deliver their games via the 365pkr platform.
• Platform Analytics Providers: Aggregated, anonymised usage data may be shared with analytics providers for platform performance monitoring. These providers do not receive personally identifiable information.
• Legal & Regulatory Authorities: Where required by law or a lawful authority order, 365pkr will disclose personal data to relevant government bodies, law enforcement agencies, or regulatory authorities.

All third parties with whom 365pkr shares personal data are required to maintain appropriate security standards and to use the data only for the specific purposes for which it was shared.

7. International Transfers

Some of the third-party service providers engaged by 365pkr may be located or process data outside Pakistan. Where such international transfers of personal data occur, 365pkr takes steps to ensure that adequate safeguards are in place, including the use of standard contractual clauses or equivalent data transfer mechanisms.

By using the 365pkr platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan, subject to the safeguards described in this section.

8. Data Security

365pkr implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and 365pkr servers.
• Encrypted storage of passwords using industry-standard hashing algorithms.
• Role-based access controls ensuring that only authorised 365pkr personnel can access personal data, and only to the extent required for their role.
• Real-time monitoring for suspicious login activity and automated account lock-out after repeated failed authentication attempts.
• Player funds held in segregated accounts, separate from 365pkr operational funds.
• Regular security assessments and penetration testing of the 365pkr platform infrastructure.

While 365pkr takes data security seriously, no method of transmission over the internet or method of electronic storage is completely secure. You remain responsible for maintaining the confidentiality of your own account credentials.

9. Cookies & Tracking Technologies

365pkr uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Essential Cookies: Required for the Platform to function. These maintain your login session, remember your language preferences, and ensure the security of your account. These cannot be disabled without impairing Platform functionality.
• Analytics Cookies: Used to collect anonymised data about how users interact with the 365pkr platform — which pages are visited most, how long sessions last, and what device types are used. This data is used exclusively to improve Platform performance and is not linked to individual users.
• Functional Cookies: Remember your account preferences such as theme settings, preferred games, and saved betslip options to improve your experience on return visits.

365pkr does not use advertising cookies, retargeting cookies, or social media tracking pixels. You can manage or delete cookies through your browser settings at any time, though disabling essential cookies will affect your ability to use the 365pkr platform.

10. Data Retention

365pkr retains personal data for the following periods:

• Active Account Data: Retained for the duration of your 365pkr account plus a minimum of five (5) years after account closure, to comply with anti-money laundering record-keeping requirements.
• KYC Documentation: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Retained for three (3) years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal matter.
• Marketing Consent Records: Retained for as long as your marketing consent remains active, plus three (3) years after withdrawal of consent as evidence of the consent history.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

11. Your Rights

Subject to applicable law, you have the following rights in respect of the personal data that 365pkr holds about you:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data. This right is subject to overriding legal obligations, such as the anti-money laundering retention requirements described in Section 10.
• Right to Restriction of Processing: You may request that we restrict processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to another service.
• Right to Object: You may object to processing of your personal data where that processing is based on 365pkr's legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact 365pkr at [email protected] with the subject line "Privacy Request", including your full name and the email address registered to your 365pkr account. We will respond within thirty (30) days of receiving your request. In complex cases we may extend this period by an additional thirty (30) days, in which case we will notify you of the extension before the initial deadline.

12. Children's Privacy

The 365pkr platform is strictly intended for adults aged 18 and above. 365pkr does not knowingly collect or process personal data from individuals under the age of 18. If we become aware that personal data from a minor has been submitted, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered with 365pkr using your contact details or payment methods, please contact us immediately at [email protected].

13. Third-Party Links

The 365pkr platform does not contain links to external third-party websites. This Privacy Policy applies solely to data collected through 365pkr.vip and its associated services. If you navigate away from 365pkr through a link that may appear in game content or promotional materials, the privacy practices of that third-party site will govern data collected there. 365pkr accepts no responsibility for the privacy practices of third parties.

14. Responsible Gaming & Data

365pkr processes responsible gaming data — including self-imposed limit settings, cooling-off periods, and self-exclusion registrations — as a matter of legal obligation and legitimate interest in protecting player welfare. This data is used solely to enforce the restrictions you have applied to your account and to fulfil our responsible gaming obligations.

Responsible gaming data is not used for marketing purposes and is not shared with third parties except where required by law or where necessary to enforce an exclusion across affiliated platforms. For full information about the responsible gaming tools available at 365pkr, please visit our Responsible Gaming page.

15. Policy Changes

365pkr may update this Privacy Policy from time to time to reflect changes in our data processing practices, the Services we offer, or applicable law. When material changes are made, we will notify registered users by email and display a prominent notice on the 365pkr platform at least seven (7) days before the changes take effect.

The current version of this Privacy Policy is always available at 365pkr.vip/privacy-policy. The "Last updated" date at the top of this page indicates when the most recent revision came into effect. Your continued use of the 365pkr platform after the effective date of any change constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way 365pkr processes your personal data, please contact us through the following channels:

• Email: [email protected] (subject line: "Privacy Request")
• Live Chat: Available 24/7 after completing your 365pkr Login
• Response Commitment: All privacy-related requests acknowledged within 48 hours; fully resolved within 30 days

This Privacy Policy was last reviewed and updated on 1 January 2026. 365pkr reserves all rights not expressly granted herein.